Return Policy

Return / Replacement Criteria:


  1. Item is physically damaged/defective.
  2. Varies from the description.
  3. Wrong item delivered.
  4. Wrong colour.
  5. Wrong style
  6. Wrong size.
  7. Wrong quantity.
  8. Missing parts/accessories.

Items which can be returned:

All Items except:

  1. Two-wheelers, Four-wheelers and Commercial Vehicles.

If someone is dissatisfied with the item they can returned except the items listed below:

  1. Electronics.
  2. Gift Voucher.
  3. Perfumes & fragrances.
  4. Precious jewellery.
  5. Food.
  6. Consumables.
  7. Pet food.
  8. Two-wheelers, Four-wheelers and Commercial Vehicles.
  9. Car care & fresheners
  10. Customised items.
  11. Inner wear & sleepwear.
  12. Handkerchiefs.
  13. Socks
  14. Electronic smart watches.
  15. Books.
  16. Beauty & personal Care.
  17. Household essentials.
  18. Health, wellness & medicine.
  19. Baby Care.
  20. Nutrition & Supplements.

Terms & conditions:

   · We require a document from the brand/OEM’s service centre confirming that the delivered item was defective. We will carry out a               quality check to validate the complaint before processing any request for refund/replacement. Returns/replacements will be accepted         for only those items which are found to be faulty/ defective.

   · Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals,                 warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item         in  absence of these.

   · Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the             customer.

   · Replacements will depend on the availability of the item.

   · Refund or replacement will be initiated after the pick-up of product.

   · Automobile Products (two-wheelers, four-wheelers and Commercial Vehicles) cannot be cancelled or returned.

   · Gift Vouchers are not returnable or refundable for cash.

   · Items sold as sets/combos cannot be exchanged or returned individually.

   · Only replacements are possible for CDs, DVDs and precious jewellery. Please return these items in tamper-proof packaging.


   · In case the replacement item is out of stock, we will refund your amount.

   · Items with locks/passwords should be returned unlocked/disabled.

100% Payment Protection:

   .Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases.

Refund Modes:

We will initiate refund to the following modes once your item is received by us or the seller:

Payment mode   Refund mode options

Bank Account through net banking, mobile banking

Esewa, Khalti, IME Pay

Bank Account through Bank account

Through Esewa, Khalti, IME Pay,

Cash on Delivery* Esewa, Khalti, IME Pay,